OFFICIAL jili33 DOCUMENT Last updated: 1 January 2026

Jili33 Privacy Policy – Personal Data Protection for Malaysian Players

At jili33, your privacy is more than a legal obligation — it is a responsibility we take seriously and wholeheartedly. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data as a member of our platform.

By registering and using the platform jili33, you agree that your personal data will be managed in accordance with the policy stated herein. If there is anything you do not understand or would like to clarify, our support team is available 24/7 in Bahasa Melayu.

Jili33 Privacy Commitment

Six core pillars that keep your personal data protected at all times

256-bit SSL Encryption

All data transmitted between your device and jili33 servers is protected by 256-bit SSL encryption — the same standard used by major banks in Malaysia. No third party can intercept your information in transit.

Data Not Sold to Third Parties

Jili33 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent. Your information belongs to you.

Restricted & Controlled Data Access

Only jili33 staff who require access to carry out their duties are permitted to view your personal data. All access is logged and continuously monitored to detect any unauthorised use.

Explicit Consent for Data Use

Jili33 only uses your data for purposes you have consented to or that are necessary to provide our services. We do not use your data beyond the scope stated in this Privacy Policy.

Right of Access & Data Correction

You have the right to request a copy of the personal data we hold, correct any inaccurate information, or request deletion of your data under certain circumstances. All requests will be processed within the stipulated timeframe.

Secure & Controlled Data Storage

Your data is stored on servers protected by multiple layers of physical and digital security. We conduct regular security audits and continuously update our systems to defend against emerging threats.

Section 1

Personal Data We Collect

When you register and use the platform jili33, we may collect various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:

Data you provide directly:

  • Full name as stated on your identification card.
  • An active Malaysian mobile phone number.
  • A valid email address.
  • Date of birth (for age verification, 18+ requirement).
  • Bank account or e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) used for deposits and withdrawals.
  • A copy of your identification document when required for identity verification (KYC).

Automatically collected data:

  • The IP address of your device when accessing the platform.
  • Device type and operating system (Android, iOS, Windows, etc.).
  • The type and version of web browser used.
  • Game session data includes games played, bets placed, and winnings earned.
  • Activity log data including login time, logout time, and actions performed on the platform.
  • Cookie data and similar tracking technologies — subject to Section 5.

Note: jili33 does not collect sensitive data such as medical information, religious beliefs, or political views. We only collect data that is strictly necessary to provide you with a safe and quality service.

Section 2

How We Use Your Data

jili33 using collected personal data solely for the following purposes directly related to the provision of our platform services:

Purpose of Use Data Involved Legal Basis
Registration & account verification Name, email, phone number, date of birth Service agreement
Processing deposits & withdrawals E-wallet/bank details, transaction history Service agreement
Identity verification (KYC) Copy of identification document Legal compliance
Support & Customer Service Communication history, account data Legitimate interest
Fraud prevention & security IP address, activity logs, transaction history Legitimate interest
Promotional communications (with consent) Email, phone number Your Consent
Enhanced user experience Session data, activity logs, cookies Legitimate interest

Jili33 will not use your data for any purposes not stated above without first notifying you and obtaining your consent where required.

If you no longer wish to receive promotional communications from jili33, you can unsubscribe at any time via the link in our emails or by contacting our support team.

Section 3

Data Sharing with Third Parties

jili33 takes this commitment seriously: we do not sell your personal data. That said, in the course of operating the platform, there are limited situations where your data may be shared with carefully selected third parties:

  • Payment service providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX partner banks receive the transaction details necessary to process your deposits and withdrawals. This data is strictly limited to what is required to complete the transaction.
  • Game providers: Game studios such as JILI Games, Pragmatic Play, and PG Soft may receive session IDs and non-personally identifiable game data for technical integration purposes.
  • Technology service providers: Companies that assist us with hosting, cybersecurity, analytics, and customer support may process your data on behalf of jili33 under strict data protection agreements.
  • Competent authorities: jili33 may be required to disclose certain data to Malaysian authorities where mandated by law, court order, or to comply with anti-money laundering (AML) obligations.

Our guarantee: Every third party we work with is bound by strict confidentiality and data protection agreements. They are not permitted to use your data for their own purposes outside the scope of services provided to jili33.

Section 4

Data Security at jili33

jili33 continuously invests in security technologies and procedures to keep your personal data protected at all times. Below are the key security measures we have in place:

Continuous 256-bit SSL Encryption
All communications between your browser and jili33 servers are encrypted using TLS 1.3 with 256-bit SSL. This means data transmitted — including phone numbers, payment details, and passwords — cannot be read by any unauthorized party attempting to intercept it.
Encrypted Database
Personal data stored in our databases is also encrypted at the storage level. Even if an unauthorised party were to gain access to the database, they would be unable to read your information without the decryption key.
Strict Access Control
Access to players' personal data is restricted to staff with a legitimate operational need only. All access is logged, monitored, and auditable. Internal credentials are managed through a certified credential management system.
24/7 Security Monitoring
Our automated monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or anomalies in usage patterns. Any threats identified are addressed immediately by our cybersecurity team.
Regular Security Reviews & Testing
jili33 conducts regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities before they can be exploited.

While we take every reasonable precaution, no security system is entirely foolproof. You also play an important role — keep your password confidential and never share your login credentials with anyone.

Section 5

Use of Cookies at jili33

Platform jili33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform will not function without them.
  • Performance Cookies: Helps us understand how players interact with the platform — pages visited, time spent, and errors encountered. This data is used in aggregated form that cannot be personally identified.
  • Functionality Cookies: Remembering your preferences such as language, display settings, and login details so you do not need to reconfigure them each time you visit jili33.
  • Analytics Cookies: Used to analyze aggregated platform usage patterns for the purpose of improving jili33 services.

Cookie Controls: You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the jili33 platform. For guidance on managing cookies in your browser, refer to your browser's documentation.

Section 6

Your Rights as a jili33 User

As a platform user jili33, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access
You have the right to request and receive a copy of the personal data we hold about you. Requests will be processed within 30 business days.
Right to Rectification
If your personal data held in jili33's systems is inaccurate or incomplete, you have the right to request a correction. We will process such requests within a reasonable timeframe.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is not absolute — there are situations where jili33 is legally required to retain certain data.
Right to Withdraw Consent
For data processing that relies on your consent (such as promotional communications), you may withdraw that consent at any time. Withdrawing consent does not affect the validity of any processing carried out prior to withdrawal.
Data Portability Right
You have the right to receive your personal data in a machine-readable format and, in certain circumstances, to transfer it to another party.
Right to Object to Processing
You have the right to object to the processing of your personal data in certain situations, including processing carried out for direct marketing purposes.

To exercise any of the above rights, contact us at support@jili33.life by stating your request clearly. We may need to verify your identity before processing your request to protect your account security.

Section 7

Data Retention Period

jili33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are our general data retention guidelines:

  • Active account data: Retained for the duration your account is active on jili33 and for the period following account closure as required by law.
  • Financial transaction records: Retained for a minimum of 7 years to comply with Malaysian financial regulations and anti-money laundering (AML) requirements.
  • Customer support communication logs: Retained for 3 years after the last interaction for reference and dispute resolution purposes.
  • Game session data: Retained for 2 years for audit and dispute resolution purposes.
  • Identity verification documents (KYC): Retained for the duration the account is active and for the legally mandated period following account closure.
  • Analytics cookie data: Retained for up to 13 months.

Once the retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to you. Deletion is carried out in accordance with industry-recognised secure disposal procedures.

In cases where there is an unresolved dispute, an ongoing investigation, or other legal requirements, relevant data may be retained beyond the standard period until the matter is fully resolved.

Section 8

Privacy Policy Amendments & Contact Us

jili33 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or how we handle data. When material amendments are made, we will:

  • Posting a clear notice on the jili33 platform regarding changes before they take effect.
  • Sending a notification to your registered email address if the changes are significant.
  • Updating the "Last updated" date at the top of this document.
  • Providing a minimum notice period of 7 days before any material amendments take effect.

Continued use of the jili33 platform after any amendments take effect will be considered acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.


Contact the jili33 Privacy Team:

  • Email: support@jili33.life
  • Live Chat: Available 24/7 on the jili33 platform
  • Response Time: Typically within minutes for live chat, up to 48 hours for privacy-related enquiries via email

Final Note: We take your privacy seriously. If you believe that jili33 has processed your personal data in a manner that does not comply with this policy, please contact us immediately. We are committed to investigating and resolving any privacy concerns thoroughly and promptly.

FAQ – jili33 Privacy Policy

Frequently asked questions about data protection and privacy

Not at all. jili33 has never sold, rented, or exchanged your personal data with any advertiser or third party for marketing purposes without your explicit consent, and never will. If you no longer wish to receive promotional communications from jili33, you can unsubscribe at any time via the link in any email or by contacting our support team.

Yes. Your e-wallet details such as Touch 'n Go, GrabPay or DuitNow are processed with 256-bit SSL encryption and shared only with the relevant payment service provider to process your transaction. jili33 does not store your full card number or sensitive payment account information on our servers — we only retain the information needed to identify your payment method for withdrawal purposes.

You may submit a data access request by emailing support@jili33.life with the subject line "Data Access Request", along with your account number or registered email address. We will first verify your identity, then provide a copy of your data within 30 working days. Data will be delivered in an easily readable format.

Once your account is closed, jili33 will delete or anonymise personal data that is no longer required. However, financial transaction records and data related to legal compliance (such as AML) will be retained for the period mandated by Malaysian law — typically 7 years. This data will not be used for marketing purposes after account closure.

Yes. All your gaming activity at jili33 — whether you're playing slots, betting on EPL or Malaysia Super League football, playing Blackjack, or joining a Live Casino game — takes place within a fully encrypted environment. Your game session data is stored securely and used solely for winnings processing, dispute resolution, and platform analytics to improve our services. Game providers only receive technical session data that cannot be used to personally identify you.

Contact the jili33 support team immediately via in-platform live chat or email at support@jili33.life. Provide details such as the suspicious activity you noticed and when it occurred. Change your account password right away. Our security team will investigate and update you on their findings and any action taken within a reasonable timeframe. jili33 has established incident response procedures in place to handle such situations.

jili33 Security Standards

256-bit SSL Encryption
Independently Audited RNG
Encrypted Database
KYC Access Controls
24/7 Monitoring
Regular Security Audits

Privacy Quick Facts

Is data sold to third parties? No
Encryption in Use SSL 256-bit
Data request response time 30 working days
Maintain financial records 7 years
Privacy support 24/7
Policy last updated Jan 2026

Related Documents

Privacy-Related Enquiries?

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support@jili33.life
Live Chat – within the jili33 platform

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